FAQ

FAQ Section

What are the components of your services?

IWC delivers a 3-phase solution program:
1 – Discovery phase: We determine your property’s “Current Flow Profile” and related costs, by measuring current flow rates and analyzing water and sewer bills.
2 – Analytical phase: Analyze the data collected from the Discovery phase and run various models and tests to determine which solution would work best for your property(s). WE ALSO ESTIMATE WATER CONSUMPTION REDUCTION AND COST SAVINGS TO CALCULATE YOUR RETURN ON INVESTMENT OR PAYBACK PERIOD.
3 – Managing phase: Analysis of actual usage post-installation. IWC monitors the savings and looks for abnormalities in usage that may indicate problems including undetected leaks.

We already have Low Flow devices, why do we need your services?

Many off-the-shelf low flow devices have flow rates that are higher than specified – right out of the box. This happens for several reasons, including amount of water pressure and degradation of plastic components. Off-the-shelf low flow devices also have relatively low lifespans. IWC’s solutions are designed to provide sustainable and consistent savings that last more than 10 years through a combination of custom selected and fitted products.

How much do IWC’s solutions cost?

The cost of our water saving solutions depend on what we find in the Discovery Phase of the audit. Solution costs are based on the most cost efficient and sustainable products that fit your property’s needs. As an example, hotel solutions typically range from $50 per room to $70 per room.
Contact us  to learn more.

What kind of savings do you deliver?

Customers report savings from 20% to 35%, annually.

What kind of return of investment (ROI) or payback period can we expect?

It will vary, but typically will be in the range of 6 to 12 months. This is largely driven by your property’s Current Flow Profile and the Water and Sewer rates – which are constantly increasing. The higher your Current Flow Profile relative to your Ideal Flow Profile and the higher your rates, the shorter the Payback Period.

Do you provide a written guarantee for savings?

Because there are many variables outside of our control, we cannot provide written guarantees. These variables include occupancy, user habits, undetected leaks, and the use of other fixtures, appliances or equipment that are not included in the IWC solution.

Do I need to change my faucet and shower fixtures?

No, you can continue to use your current fixtures as our fittings will only allow your targeted water flow rates to go through them.

How do your Solutions work?

In faucets and showers, they connect upstream from the Fixtures so that they can deliver a calibrated and fixed flow rate to the Fixtures. In toilets, we use reservoir displacement bags to reduce gallons per flush and allow the toilet tanks to fill sooner.

My tenants frequently remove low flow aerators and replace showerheads. How can your solutions provide sustainable, tamper resistant savings that will last year after year?

Many of our products have tamper resistant features that deter your tenants from removing them. Water Agencies and Energy Companies have learned that handing out free low flow devices (like aerators and low flow showerheads) does not produce noticeable and sustainable results. For this reason, our solutions are increasingly recognized as better, long-term solutions to water conservation.

What areas of a property have the most opportunity to save water?

Hotels: In guest rooms, showers use the majority of the water, however, by combining opportunities to save from sinks and toilets, the combined savings many times is significantly greater. In other areas of a hotel property, it will depend on the quantities and current flow rates of fixtures, equipment and appliances. The best way to determine is to let us help you conduct a thorough Water Audit.
Multi-Tenants: In units, kitchens and bathroom showers use the majority of the water, however, by combining opportunities to save from sinks and toilets, the combined savings many times is significantly greater. In other areas of a multi-tenant property, such as laundry and other locations, it, too, will depend on the quantities and current flow rates of fixtures, equipment and appliances. The best way to determine is to let us help you conduct a thorough Water Audit.

Kitchen sinks waste a lot of water, but with the approved method from the health department for thawing food by continually running water over it, how can you save water?

Kitchen faucets typically flow at rates much higher than guest rooms. In some cases, 4 to 5 times more gpm. It is important when using water to thaw food, that tight controls are in place to control the use of water efficiently.

Does your Company provide installation services?

IWC does not provide installation services. Most customers install/implement our customized solutions via their own maintenance and engineering staff. Some customers utilize third-party contractors and combine the work with non-IWC related installations, such as new angle stops or remodeling projects.

My property has already achieved LEED certification and we have installed low flow devices, we have already done everything we can, what value are your services?

Most low flow products (sinks, showers, and toilets) flow at higher rates over time. Many flow at higher rates than specified “out of the box”. Because of this, there is usually opportunity to save significantly more, while maintaining guest satisfaction. We find out just how much more there is to save.

How do the Water Agencies in California determine if a property is not saving and should be penalized?

Relative to the California Mandated Water program, your property’s current usage is measured against the same period in 2013. You need to have a thorough understanding of your Water Agency’s Targets for your property in order to determine how much you need to cut back. We assist with this process and create a custom Solution designed to comply with your Water Agency’s requirements.

Why does a property’s Water Conservation method and requirements vary depending on location?

Every state takes a different approach. For example, in California, Oregon, and Maryland, as in other areas, there are many differing conservation requirements and many different financial incentives. Typically, when a Water Agency wants to put an aggressive Water Conservation program in place, they will combine excessive use charges with fines and penalties, independent of what other agencies are doing.

If the drought in our state continues, what further Water Conservation measures will the government take?

Most likely, they will use a combination of fines, penalties, tiered and higher rate structures to enforce conservation through financially punitive means. IWC takes a unique approach that is tailored to meet the requirements of your state and the Water Agency’s district which your property resides in.